This policy explains how returns, cancellations, and refunds are handled for orders placed on shopatmaya.com.
We encourage you to read it carefully before placing an order.

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Returns & Refunds — When Are They Allowed?

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Eligible Returns

Returns are accepted only if a wrong product is delivered.

• The issue must be reported within 24 hours of delivery

• Requests made after 24 hours will not be accepted

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Product Condition for Returns

Returned items must be in original condition.

The product must be:

• Unworn, unused, and unwashed

• In original packaging

• With all original tags, labels, barcodes, invoices, and accessories intact

⚠️ Items returned in damaged condition or without essential components will not qualify for a refund.

 

How to Request a Return

• Report the issue through our Contact page within 24 hours of delivery

• Returns will be declined if:

  • The request is raised after 24 hours

  • Items are missing

  • The product is damaged due to improper handling

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Pre-Orders / Pre-Booked Products

Pre-ordered or pre-booked items are specially arranged for you.

• Dispatch timeline: 8–11 days after order confirmation

• These items are not eligible for:

  • Cancellation

  • Returns

  • Refunds

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Order Receiving Guidelines

Please inspect your package before accepting delivery.

If the package appears tampered with:

• Do not accept the delivery

• Take clear photos showing the damage and shipping label

• Inform us immediately through the Contact page

Failure to report tampering at the time of delivery will void return or refund eligibility.

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Transit Damage

If a product is damaged during transit:

• We will offer a replacement or full refund

• Resolution typically takes 4–10 business days, subject to confirmation and availability

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Return Pick-Up Process

• Our logistics partner will attempt pickup twice

• If both pickup attempts fail due to unavailability:

  • The return request will be cancelled

  • No fresh pickup request will be created for the same order

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Order Cancellation

Customer-Initiated Cancellations

• Orders can be cancelled within 24 hours of confirmation or before processing (whichever is earlier)

• Cancellation requests must be submitted through our Contact page

• Refunds will be processed after deducting payment gateway charges

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Order Cancellations by Us

We may cancel an order in cases such as:

• Product unavailability

• Pricing or listing errors

• Payment or fraud concerns

• Technical or system issues

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Shipping Address Accuracy

Please ensure your shipping details are accurate.

• Address changes are allowed within 24 hours of order confirmation or before processing

• If delivery fails due to an incorrect address:

  • We are not responsible for delays or cancellation

  • Undelivered orders will be cancelled

  • Refunds will be processed after deducting 35% of the order value

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Payment Gateway Charges

These charges are non-refundable:

• Domestic cards / Net banking / Wallets: 2% + 18% GST

• International / Diners / Amex cards: 3% + 18% GST

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Refunds Policy

Full Refunds Are Issued If:

• A wrong product is delivered

• An order is cancelled by us due to technical issues

• An order is confirmed despite product unavailability

• A product is damaged in transit and reported immediately

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Refunds Are Not Issued If:

• The product has been used or worn

• Returned items fail quality checks

• Return is requested after 24 hours of delivery

• The product is pre-ordered or pre-booked

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Partial Refunds

Refunds may be partially deducted in the following cases:

Order cancelled within 24 hours / before dispatch

• Payment gateway charges deducted

Cancellation due to incorrect address

• Payment gateway charges + ₹149 deducted

Delivery refusal

• 35% of the total order value deducted

Refund Processing Timeline

• Refunds are initiated after the product reaches our warehouse and passes inspection

• Refunded to the original payment method

• Processing time: 2–12 business days

• Bank processing times may vary

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Special Notes

• Digital products are non-cancellable and non-refundable

• In rare cases where a return is approved outside standard guidelines, return shipping costs will be borne by the customer

• Our decisions regarding cancellations and refunds are final

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Our Commitment

We aim to handle every order with care and communicate clearly at every step.
If something doesn’t go as expected, we’re here to help — just reach out.