This policy explains how returns, cancellations, and refunds are handled for orders placed on shopatmaya.com.
We encourage you to read it carefully before placing an order.

​

Returns & Refunds — When Are They Allowed?

​

Eligible Returns

Returns are accepted only if a wrong product is delivered.

• The issue must be reported within 24 hours of delivery

• Requests made after 24 hours will not be accepted

​

Product Condition for Returns

Returned items must be in original condition.

The product must be:

• Unworn, unused, and unwashed

• In original packaging

• With all original tags, labels, barcodes, invoices, and accessories intact

 Items returned in damaged condition or without essential components will not qualify for a refund.

 

How to Request a Return

• Report the issue through our Contact page within 24 hours of delivery

• Returns will be declined if:

  • The request is raised after 24 hours

  • Items are missing

  • The product is damaged due to improper handling

​

Pre-Orders / Pre-Booked Products

Pre-ordered or pre-booked items are specially arranged for you.

• Dispatch timeline: 8–11 days after order confirmation

• These items are not eligible for:

  • Cancellation

  • Returns

  • Refunds

​

Order Receiving Guidelines

Please inspect your package before accepting delivery.

If the package appears tampered with:

• Do not accept the delivery

• Take clear photos showing the damage and shipping label

• Inform us immediately through the Contact page

Failure to report tampering at the time of delivery will void return or refund eligibility.

​

Transit Damage

If a product is damaged during transit:

• We will offer a replacement or full refund

• Resolution typically takes 4–10 business days, subject to confirmation and availability

​

Return Pick-Up Process

• Our logistics partner will attempt pickup twice

• If both pickup attempts fail due to unavailability:

  • The return request will be cancelled

  • No fresh pickup request will be created for the same order

​

Order Cancellation

Customer-Initiated Cancellations

• Orders can be cancelled within 24 hours of confirmation or before processing (whichever is earlier)

• Cancellation requests must be submitted through our Contact page

• Refunds will be processed after deducting payment gateway charges

​

Order Cancellations by Us

We may cancel an order in cases such as:

• Product unavailability

• Pricing or listing errors

• Payment or fraud concerns

• Technical or system issues

​

Shipping Address Accuracy

Please ensure your shipping details are accurate.

• Address changes are allowed within 24 hours of order confirmation or before processing

• If delivery fails due to an incorrect address:

  • We are not responsible for delays or cancellation

  • Undelivered orders will be cancelled

  • Refunds will be processed after deducting 35% of the order value

​

Payment Gateway Charges

These charges are non-refundable:

• Domestic cards / Net banking / Wallets: 2% + 18% GST

• International / Diners / Amex cards: 3% + 18% GST

​

Refunds Policy

Full Refunds Are Issued If:

• A wrong product is delivered

• An order is cancelled by us due to technical issues

• An order is confirmed despite product unavailability

• A product is damaged in transit and reported immediately

​

Refunds Are Not Issued If:

• The product has been used or worn

• Returned items fail quality checks

• Return is requested after 24 hours of delivery

• The product is pre-ordered or pre-booked

​

Partial Refunds

Refunds may be partially deducted in the following cases:

Order cancelled within 24 hours / before dispatch

• Payment gateway charges deducted

Cancellation due to incorrect address

• Payment gateway charges + ₹149 deducted

Delivery refusal

• 35% of the total order value deducted

Refund Processing Timeline

• Refunds are initiated after the product reaches our warehouse and passes inspection

• Refunded to the original payment method

• Processing time: 2–12 business days

• Bank processing times may vary

​

Special Notes

• In rare cases where a return is approved outside standard guidelines, return shipping costs will be borne by the customer

• Our decisions regarding cancellations and refunds are final

​

Our Commitment

We aim to handle every order with care and communicate clearly at every step.
If something doesn’t go as expected, we’re here to help  just reach out.