Shipping & Delivery

In accordance with our Terms and Conditions, this policy outlines the procedures governing the shipping and delivery of orders placed on shopatmaya.com. We are dedicated to ensuring the timely and efficient delivery of our customers' purchases.

​

Shipping Procedures

We've partnered with trusted logistics providers to ensure smooth and efficient product delivery. Here's a breakdown of our shipping process:

• Standard orders are processed and shipped within 72 hours  of order confirmation.Once processed you will receive an order tracking link.

• Your delivery timeline depends on the specific shipping method you choose during checkout, giving you flexibility to match your needs.

• For pre-ordered items, please allow 8-11 days of processing time after your order is confirmed before shipment.

​

Delivery Expectations

Most orders are typically delivered within 2 to 5 business days after order dispatch. While we strive to ensure timely shipping, occasional delays may occur due to unexpected circumstances beyond our control. You can easily track the status of your order through our online tracking system to stay informed about its progress.

​​

Communication and Notification

We will make reasonable efforts to proactively notify customers of any potential dispatch delays or issues via email or telephone. However, we cannot guarantee compensation for delays or associated inconveniences. 

​

Shipping Address Requirements

To ensure efficient and accurate delivery, customers are required to provide:

• Accurate and complete shipping information during the checkout process.

• Sufficient landmarks or details to facilitate the identification of their address.

• Any modifications to the shipping address must be submitted through our Contact page within 24 hours of order confirmation or before the order is processed whichever occurs first.No address updates will be permitted after this timeframe.

​

Order Cancellation

In the event that delivery is impossible due to incorrect or incomplete address information, the order will be cancelled, and a refund will be processed, subject to deductions stated in  Cancellation & Refund Policy.

​

Complaint Resolution

If an order is not delivered within 15 days of dispatch, customers are requested to submit a complaint through our Contact page. We are committed to proactively resolving any issues and ensuring customer satisfaction.