TERMS & CONDITIONS
These Terms & Conditions govern the use of shopatmaya.com and the purchase of products available on our website.
Throughout this document:
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“You”, “Your”, “Customer”, or “User” refers to anyone visiting or shopping on our website
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“We”, “Us”, “Our”, or “MAYAA” refers to shopatmaya.com
By accessing or using our website, you agree to the terms outlined below.
Before You Continue We encourage you to review all our policies, including:
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Privacy Policy
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Shipping & Delivery
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Cancellation & Refund Policy
Using our website implies that you have read, understood, and agreed to these policies.
We may update them from time to time, and continued use reflects acceptance of any changes.
Using Our Website
By placing an order or browsing our website, you confirm that:
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You have reviewed and understood our Terms & Conditions
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You agree to be bound by them
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You understand that policies may be updated periodically
Product Returns & Refunds
If you receive an incorrect product, please contact us within 24 hours of delivery.
Returns and refunds are processed only for valid requests that comply with our stated policies.
For detailed conditions, please refer to our Cancellation & Refund Policy.
Payments
All orders are prepaid and processed through a secure third-party payment gateway.
Available payment methods include:
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Debit and credit cards
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Net banking
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UPI
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Recognised e-wallets
Customers are responsible for providing accurate payment details. Any issues arising from incorrect information may result in delays or additional charges. All transactions are subject to the terms of your issuing bank or payment provider.
Product Pricing & Availability
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Prices and product availability may change without prior notice
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All listed prices are inclusive of GST
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Shipping charges are calculated separately at checkout
Shipping & Delivery
We work with trusted logistics partners to deliver your orders smoothly.
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Most orders are processed and shipped within 72 hours
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Delivery timelines depend on the shipping method selected at checkout
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Pre-ordered items require 8–11 days for dispatch after confirmation
Delivery timelines are estimates and not guaranteed, as they may be affected by factors beyond our control.
Please ensure your shipping details are complete and accurate, including landmarks if necessary.
For more details, refer to our Shipping & Delivery Policy.
Payment Gateway Charges
The following charges apply and are non-refundable:
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Domestic cards, net banking, wallets: 2% + 18% GST
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International, Diners, Amex cards: 3% + 18% GST
Billing & Shipping Information
Customers are responsible for providing accurate billing and shipping details.
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Address corrections can be requested within 24 hours of order confirmation or before dispatch, whichever occurs first
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Failure to update incorrect details may result in order cancellation
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Refunds, if applicable, will be processed after applicable deductions
Please review our Cancellation & Refund Policy for further details.
Product Information & Liability
All product details, images, and descriptions are provided for reference and are offered “as is”.
We recommend reviewing all product information carefully before placing an order.
Our liability is limited strictly to eligible refunds as outlined in our policies. We are not responsible for indirect, incidental, or consequential damages.
Gift Cards
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Only one gift card may be used per order
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Gift card balances cannot be combined
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If the gift card balance is insufficient, an alternate payment method must be used
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Refunds for gift card purchases are credited back to the same card
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Gift cards do not expire and cannot be exchanged for cash
Governing Law
These Terms & Conditions are governed by the laws of India.
Any disputes will be subject to the exclusive jurisdiction of courts in Delhi.
Our Commitment
We aim to provide a transparent, secure, and smooth shopping experience.
If you have any questions, our team is always happy to help.