TERMS & CONDITIONS
This document is an electronic record that establishes the general terms and conditions that govern the use of this website (www.shopatmaya.com) and the purchase of products on it.
For the purpose of this document "You","Your","Customer","User","Users" shall mean any person(s) and/or legal entity(ies) who visits, uses or transact at the website in any way and the terms "We", "Us", "Our","MAYAA" is used to represent this website(shopatmaya.com). We urge the Users to read all our policies including Terms & Conditions, Privacy Policy, Shipping & Delivery and Cancellation & Refunds carefully before using this website. When using this website or placing an order on it, the User is bound by all our policies. Accessing, browsing or otherwise using the website will be construed as User’s unequivocal and irrevocable acceptance and acknowledgement to the Terms & Conditions and binding policies hereof. By using this website, the User declares to have carefully read, understood and agree to be bound by these Terms & Conditions. It is the User’s responsibility to read them periodically, as the Terms & Conditions and other policies at the time of using this website or concluding of the relevant contract shall be those that apply.Continued use of this website shall constitute Users acceptance of the modified or updated Terms & Conditions.
Product Returns & Refund
If a wrong product is delivered, you must contact us within 24 hours of receiving the product. Only genuine and valid requests that complies with our policies will be eligible for returns and refunds.Read Cancellation & Refunds policy here.
Payment Policy
We currently offer only prepaid payment options. We use third party payment gateway that has multiple payment options available for you to choose from – major debit & credit cards, net banking options, recognised eWallets and UPI. User undertakes and confirms to furnish correct, complete and accurate detail of credit/debit and/ or any other payment cards, online banking accounts and shall be solely responsible for any cost, expense, loss and/or damage which may be levied upon the User due to furnishing of wrong detail/ information relating to his/her credit / debit and/ or any other payment cards or online banking accounts. Users understand and acknowledge that all payments made by the Users will be processed using a payment gateway or appropriate payment system infrastructure and the same is governed by a separate set of terms and conditions agreed between the User and the respective Issuing Bank and payment instrument issuing company.
All purchases done through the website are subject to all applicable taxes including but not limited to GST, duties, cess etc.
.
Product Availability & Pricing
Prices and availability of products are subject to change without any prior notice. Product prices as displayed on the product pages are inclusive of GST. Taxes/Sales tax as displayed at checkout or different website pages refers to GST. GST breakdown is given only on the invoice. The prices do not include shipping which may be extra as applicable. Shipping costs as applicable will be added to the product prices at checkout.
Shipping & Delivery
We partner with third party logistic service providers to effectuate product delivery to Users.Order(s) are usually shipped within 72 hours.The delivery speed depends on the shipping option selected during checkout.Pre-ordered items take 8-11 days to be shipped/dispatched after order confirmation.We do our best to deliver the products on time, however due to various factors coming into play,We or Our logistics partner cannot assign a set date and can only provide estimations.During checkout while entering the shipping details, the User must provide correct, complete and accurate information along with sufficient landmarks in order to aid identification of the address. Please read our detailed Shipping & Delivery policy.
Payment Gateway Fee
For domestic cards, netbanking and wallets the payment gateway fee charged is always 2% along with 18% GST on the fee.
For international, Diners and Amex cards the payment gateway fee charged is 3% along with 18% GST on the fee.
Accuracy of Billing/ Shipping information
User must provide complete and accurate Billing/Shipping and contact information for all purchases made with Us.If you have mistakenly provided an incomplete or incorrect address you must reach out to us through Contact page only within 24 hours of order confirmation or before the order dispatch whichever is earlier. If you fail to do so, the order will be cancelled and in such a case the refund will be made after deducting the payment gateway fee and shipping charges.
Also read our Cancellation & Refunds Policy and Privacy Policy.
Disclaimer of Warranties , Limitation of Liability
All product descriptions, information and materials shown on this website are provided "as is"with no express or implied warranties on the same.You must go through the product description including images, ribbons etc carefully.We shall not be responsible for any direct, indirect, consequential, actual, monetary, incidental etc. or any other kind of damages or losses to the customer or user of the products purchased or acquired through this website, except any eligible refund in accordance with our policies. Please read our Returns & Cancellation policy.
Gift Card
If the order is paid using the Gift Card purchased from Us, funds will be deducted from the gift card. If there is no sufficient balance in the gift card or if the gift card value doesn't cover your order total, you will be prompted to select another payment method. Only one gift card can be used to pay for an order. Multiple gift cards cannot be clubbed to pay for an order. If the order paid using Gift cards is eligible for refunds as per our Returns Policy, the refund will be made only into the Gift card. It is important to note that though gift cards have no expiry date, they cannot be refunded or exchanged for cash under any circumstances.
Governing Law
The Terms and Conditions, usage of the Website and Privacy Policy shall be governed by Indian law and the courts in Delhi shall have exclusive jurisdiction in the event of any disputes.You can review the most current version of the Terms & Conditions at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by making any necessary changes.